No. RedeemWise does one thing: it lets a logged-in customer spend a points balance as a discount at checkout. It has no earning rules, no tiers, no referrals and no customer dashboard. If you want a full loyalty suite, you want a different app.
From you. RedeemWise ships three Shopify Flow actions — Credit Points, Debit Points and Set Points Balance. You build whatever earning rules you like in Flow and finish the workflow with Credit Points. That is the whole integration.
Not at runtime. Metafield namespaces in a discount function's input query are fixed at build time, so the app cannot be pointed at an arbitrary namespace per shop. RedeemWise owns its own balance metafield and provides a one-time import from whatever metafield you use today. After the import, credit through the Flow action instead of writing your old metafield.
"Bring your own ledger" means bring your existing balances and your own earning logic — it is a one-time migration, not an ongoing limitation, but it is a migration.
You choose. The redemption discount can be set to combine with product discounts, order discounts and shipping discounts independently. By default it combines with product and shipping discounts but not other order discounts.
Separately, you can choose whether a customer-entered discount code suppresses redemption. The default is that it does, so a customer uses one or the other.
Refunds follow the items the points were spent on. Refunding all of them, or cancelling the order, always credits the points back — whether or not shipping is refunded. When only some are refunded you choose: either the points stay spent (the default), or they are credited back in proportion to the share of the discount those items carried, not the share of the order.
No. When an order is placed, RedeemWise verifies that its discount was actually applied and takes exactly the points that discount was worth from the balance — so they cannot be spent again on a later order, even one placed before the first is paid. If you take points only when the order is paid, they are held instead: still in the balance, but not spendable until that order is paid or cancelled. The deduction is keyed on the order ID with a uniqueness constraint, so a repeated webhook delivery cannot deduct twice.
Partly. Redemption uses your store's currency, and the discount only applies when the cart is presented in it. On a cart in any other currency the block explains that redemption is unavailable rather than applying a discount in the wrong denomination. Currency conversion is not supported yet.
No. Customers buying for a company don't see the points box, and the discount doesn't apply to a company's cart. Company locations that submit orders for review turn checkout into a draft order, and Shopify recalculates draft orders without the cart's redemption request, so the discount would disappear before the order was placed. RedeemWise can't tell which locations work that way, so it applies to all B2B buyers.
Yes. Switch on the Points redemption in cart drawer app embed and the redemption box appears just above the drawer's checkout button, on any theme — including the many whose drawer cannot hold app blocks. The setup checklist links straight to it.
A short “Log in to see your points” prompt in the cart and the drawer, which brings them back to the same page once they've logged in. A shopper who logs in after filling their cart sees the points discount at checkout rather than in the cart: Shopify links that cart to their account only at checkout. The box tells them so (“€3,12 off at checkout”), and the discount is applied there.
There is one plan, Standard: $5 a month, after a 7-day free trial. It includes 50 redemptions each billing cycle, and each redemption after that costs $0.05, billed through Shopify. Every feature is included: the discount function, the cart blocks and the cart drawer embed, the Flow actions, the audit log and all settings.
There is no free plan. RedeemWise takes you to Shopify's plan page the first time you open it, and customers can redeem only while your store has an active plan. Their balances are never affected. Manage your plan from the Plan section of the RedeemWise home page.
A redemption counts once its order is paid, and one that is fully credited back does not count.
Planned: multi-currency redemption, and brand styling options for the cart blocks.
No. RedeemWise is a public app, so stores on any plan can use it. (This is precisely why it exists — a store below Plus cannot run a discount function from a custom app.)
Start with the setup checklist on the app's home page; it reports which steps are incomplete. If that does not explain it, email dev@mal-vi.com with your shop domain and an order number.