No. RedeemWise does one thing: it lets a logged-in customer spend a points balance as a discount at checkout. It has no earning rules, no tiers, no referrals and no customer dashboard. If you want a full loyalty suite, you want a different app.
From you. RedeemWise ships three Shopify Flow actions — Credit Points, Debit Points and Set Points Balance. You build whatever earning rules you like in Flow and finish the workflow with Credit Points. That is the whole integration.
Not at runtime. Metafield namespaces in a discount function's input query are fixed at build time, so the app cannot be pointed at an arbitrary namespace per shop. RedeemWise owns its own balance metafield and provides a one-time import from whatever metafield you use today. After the import, credit through the Flow action instead of writing your old metafield.
"Bring your own ledger" means bring your existing balances and your own earning logic — it is a one-time migration, not an ongoing limitation, but it is a migration.
You choose. The redemption discount can be set to combine with product discounts, order discounts and shipping discounts independently. By default it combines with product and shipping discounts but not other order discounts.
Separately, you can choose whether a customer-entered discount code suppresses redemption. The default is that it does, so a customer uses one or the other.
A full refund or a cancellation always credits the points back. For a partial refund you choose: either the points stay spent (the default), or they are credited back in proportion to the refunded share of the order.
No. When an order is paid, RedeemWise verifies that its discount was actually applied, then deducts exactly the points that discount was worth. The deduction is keyed on the order ID with a uniqueness constraint, so a repeated webhook delivery cannot deduct twice.
Partly. You configure one currency, and the discount only applies when the cart is presented in that currency. On a cart in any other currency the block explains that redemption is unavailable rather than applying a discount in the wrong denomination. Currency conversion is not supported yet.
The redemption functionality is free: the discount function, both cart blocks, the Flow actions, the audit log and all settings. A paid tier for presentation options is planned.
No. RedeemWise is a public app, so stores on any plan can use it. (This is precisely why it exists — a store below Plus cannot run a discount function from a custom app.)
Start with the setup checklist on the app's home page; it reports which steps are incomplete. If that does not explain it, email dev@mal-vi.com with your shop domain and an order number.